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Evergreen™ Latex Mattresses

If you require any more information about Evergreen™ mattresses, feel free to call or email us.

Frequently Asked Questions

1. What is the difference in purchasing through you direct, or purchasing through a retail store?

Evergreen mattresses are only available to purchase through our online store. When purchasing a mattress from a retailer, there are many more overhead costs associated with the sale of a mattress and the same quality mattress will most likely cost you double or even triple to what we charge.

2. What if my sleeping partner has different sleep issues than I do?

Evergreen mattresses are designed to help most people get a better night’s sleep by providing proper support and spinal alignment while you sleep.

3. How do I know if my items are available or if they’re back ordered?

Evergreen mattresses usually ships to your door within 3-10 business days. If there is a backorder or a delay in delivery, we will be sure to let you know right away.

4. How will I know that you’ve received my order?

You will receive an order confirmation from us as soon as the order is made.

5. If I live outside Canada, can I order online?

We ship Evergreen mattresses across Canada as well as the United States except for the states of Alaska and Hawaii.

6. How/Can I do I ship to an address other than my billing address?

If you would like to ship to a different address other than your billing address, simply input the shipping address in the shipping section of the checkout process.

7. How do I make changes to my order?

If you would like to make changes to your order, simply reply to your confirmation email or give us a call and we will be able to assist you right away.

8. How do I cancel my order completely?

If you have placed your order and would like to cancel, simply reply to your confirmation email or give us a call and we will be able to assist you right away.

9. How do I remove items from my shopping cart?

Simply click on the “x” to remove items from your shopping cart.

10. Are Evergreen mattresses recommended for kids?

Although Evergreen mattresses are designed for adults, they are also highly recommended for kids as they are growing and developing their backs to have proper support and alignment as they grow.

11. What’s the proper way to turn or rotate a mattress and how often should it be done?

Evergreen mattresses can be rotated from head to toe. This is recommended every 2-3 months in order to distribute wear and tear on the mattress evenly and make the mattress more comfortable for a longer period of time. It is easiest to do with two people as you grab the mattress from both sides and rotate it around.

12. How long can I keep the mattress in the box?

Evergreen mattresses can be compressed for up to 6 months. Each mattress is made to order and we ship out the mattresses as soon as they are ready. By the time it arrives to your door it is most likely compressed for less than a week or two. We do not spray down our foam with toxic chemicals which increase the life span of the mattress being compressed. This is common with mattresses shipped compressed from overseas because their journey from warehouse to consumer could be as long as 2 years. At Evergreen we use the best quality foams and avoid using unnecessary chemicals in order for our customers to enjoy the best quality healthy sleep.

13. Do you allow exchanges?

If you like your Evergreen mattress but it arrived with a defect, we will exchange it for you free of charge.

14. What happens to returned mattresses?

We try our best to donate returned mattress to local charities, churches, or persons in need who cannot afford a new mattress. We deal with each return on a one by one individual basis.

15. Do I need anything else with my Evergreen mattress?

We try our best to donate returned mattress to local charities, churches, or persons in need who cannot afford a new mattress. We deal with each return on a one by one individual basis.

16. How does your referral program work?

We have various levels or referral programs available to friends and family as well as for Chiropractor clinics. For more information please contact us at hello@evergreensleep.com and inquire about our referral programs.

17. Why is Evergreen expensive?

Evergreen mattresses are actually very inexpensive when compared to other premium latex mattresses. Evergreen mattresses are built using the highest quality materials available on the market and similar mattress usually retail for double and even triple the price of Evergreen mattresses.

18. How thick is Evergreen mattress?

Evergreen mattresses range from approximately 10-12 inches thick in all sizes.

19. Are there chemical fire retardants in the Evergreen mattresses?

Evergreen mattresses are wrapped with a fire retardant sock under the top cover to ensure the best protection against open flame as per the requirements of the United States of America.

20. Does it transfer movements?

Evergreen mattresses are designed to eliminate or greatly reduce motion transfer when sleeping with a partner.

21. How much weight can Evergreen mattresses hold?

Evergreen mattresses are designed to hold a maximum combined weight of 600lbs as it may feel too soft and not offer enough support for any weight over this limit

22. Do I need to be at home to receive my order?

We do require a signature to ensure that you have received your mattress. If you would like to receive it without a signature and let the courier leave it at your front door, please let us know in the order comments.

23. Can I specify a delivery date, and/or approximate time?

If you would like to delay the delivery of your Evergreen mattress you may put in your comments on the checkout page. We will try our best to accommodate you as best as we can.

24. Should I wash my bed cover when it arrives?

It is not necessary to wash the cover of your Evergreen mattress when it arrives. You may wash it in the future if it happens to get stained, however you should watch out not to shrink the cover as it may be difficult to put it back on after washing. Dry cleaning is most recommended if necessary.

25. Should I wash my bed cover when it arrives?

It is not necessary to wash the cover of your Evergreen mattress when it arrives. You may wash it in the future if it happens to get stained, however you should watch out not to shrink the cover as it may be difficult to put it back on after washing. Dry cleaning is most recommended if necessary.

26. How is it for those intimate moments?

Evergreen mattresses feel just as good if not better than your average mattress for those intimate moments. Whatever you do in bed, we are sure that you will be more than pleased with your Evergreen mattress.

27. Do you offer financing?

We do not offer any financing terms at the moment.

28. Is Evergreen available on Ebay?

Unfortunately, Evergreen mattresses are only available for purchase through our official website and authorized dealers.

29. Is Evergreen available on Amazon?

Unfortunately, Evergreen mattresses are only available for purchase through our official website and authorized dealers.

30. How does Evergreen compare to a memory foam mattress?

Evergreen mattresses offer the contouring and conforming properties of a memory foam mattress, combined with the support necessary to keep your back in optimal alignment while you sleep. Just the right combination of both support and comfort!

31. How does Evergreen compare to other latex foam mattresses?

Evergreen mattresses are similar to a typical latex mattresses, and combines the contouring and conforming properties of a memory foam mattress. Just the right combination of both support and comfort!

32. Can you ship internationally?

Evergreen mattresses currently ship to all of Canada as well as the United States except for the states of Hawaii and Alaska.

33. Can I pick up my mattress?

There is no need to pick up your Evergreen mattress. We ship directly to your door free of charge.

34. What does the warranty cover?

Our warranty covers any defects which may occur aside from regular wear and tear. This would typically include any sagging or unusual bumps in the mattress. For full information on our warranty please visit the warranty page.

35. How does the mattress feel to sleep on?

Evergreen mattresses have a medium-firm feel which provides enough cushion to be comfortable in many different sleeping positions, while providing proper support on the core for postural alignment. Most people find this combination to be ideal for sleeping with both support and comfort.

36. Does Evergreen offer gift cards?

We do not offer gift cards at the moment, however you pay purchase the Evergreen mattress for someone as a gift.

37. Is my credit card information secured?

Our website is equipped with a secure server which offers the highest level of security for purchases online.

38. Does Evergreen ever offer mattress sales?

Unfortunately we do not offer gimmicky mattress sales ever! Evergreen mattresses are shipped directly from our Toronto factory, with no salesperson or regular retail overhead which drives prices up. Similar mattresses to the Evergreen mattress retail for double and even triple our price. Be assured that you are always getting the best price on your Evergreen mattress.

39. What steps do I take when I go mattress shopping?

Mattress shopping can be very tedious and annoying to deal with commissioned salespersons. Evergreen takes the stress out of mattress shopping by offering one product which is designed to be suitable for most people.

40. Can I order a Evergreen mattress over telephone?

You may call us directly to ask any questions and purchase the mattress through one of our sleep experts.

41. What is the best way to protect my Evergreen mattress?

We recommend protecting your Evergreen mattress with a waterproof mattress protector. Mattress protectors will protect your mattress from any spills or stains which may happen due to accidents, sweat, or other bodily fluids which may penetrate the mattress and degrade the foam over time.

42. How often should I replace my Evergreen mattress?

Evergreen mattresses are covered with a 15 year warranty against any defects in materials or craftsmanship. However, it is recommended that you replace your mattress every 8-10 years even though it may feel comfortable for many years after this period.

43. What size should I purchase?

Twin – Best for average height adults and children. This size typically fits trundle and bunk beds. Best suitable for one person sleeping. Twin XL – Recommended for taller youth and adults. This size is commonly seen in college dorms. Two Twin-XL side by side will equal a King size mattress. Full – A spacious, comfortable sleeping space for a single adult, but a tight sleeping space for two. Also may be comfortable for two children sleeping side by side. Queen – The most popular size for two adult sleepers. King – The most space available width-wise. Great for two sleepers that like to spread out, or for sleeping with kids or pets. California King – The most space available length-wise. Great for two sleepers, or for sleeping with kids or pets

44. What forms of payment are accepted?

We accept Visa, Mastercard or payment with Paypal.

45. What kind of sheets should I use for my Evergreen mattress?

Any normal sheets will work with your Evergreen mattress. For the best night’s sleep, make sure your sheets breathable and offer the right amount of warmth and comfort for the summer and winter months.

46. Does Evergreen offer warranties?

Your Evergreen mattress comes with 15 year warranty.

47. Can I use Evergreen on a sofa bed?

No. Unfortunately, Evergreen is not made to be able to fold in half after taken out of the box.

48. I do not remember the last time I changed my pillow, how do I know if I need to change it?

You need a new pillow if your head does not feel that it is getting proper support. Your pillow should always be under your head, no matter which position you are lying in. There should be a thickness that allows your head to be in normal position, similar to the position it would be in when you are standing.

49. My mattress feels uneven, what do I do?

This is usually due to the surface the Evergreen is lying on. The first step we recommend is testing the evenness of the Evergreen directly on the floor. If you find that this corrects the unevenness, you should assess if your foundation, slats or box-spring are damaged or out of line. If that does not work and Evergreen is still uneven, call us!

50. Are there different models of the Evergreen mattress?

We have various different models to choose from.

51. Don’t I need to test out the bed before buying it?

Nope! We are 99% confident that you will love the quality and sleep of the Evergreen mattress. With so many choices of mattresses on the market, we do not want to confuse you by having multiple choices, that is why Evergreen made the perfect mattress for you.

52. What can I do with my old mattress when Evergreen comes?

Call us and we can help recommend a charity or recycling program in your area to help you with the disposal of your old mattress.

53. When can I start sleeping on my Evergreen mattress?

You can start to sleep on your Evergreen mattress within 2-3 hours of unpacking it from the box.

54. Why is Evergreen unique?

Evergreen is the only latex mattress designed to specifically target back pain, and also maintain to be a great mattress for ones with no back pain as well. Our mattress is designed with 5 key features to ensure proper support and comfort while you sleep.

55. Do you need to flip the mattress?

No, the Evergreen mattress is designed with a top and a bottom side and there is no need for flipping. However, you may rotate it from head to toe on occasion.

56. Does it have a break in period?

There is no break-in necessary. Most people enjoy their Evergreen mattress from the very first night. However we do recommend to sleep on the Evergreen mattress for up to 21 days for your body to get used to and adjust to the new mattress.

57. What type of bed frame should I use with Evergreen?

Evergreen is designed to work with many types of frames, including box springs, platform beds, or with it sitting on the floor.

58. Does the foam smell?

Likewise with any new item, there’s a slight aroma after unpacking. Any fragrance will dissipate within a couple of hours in an all around ventilated room

59. I have specific medical problems, how will the Evergreen work for me?

Evergreen mattresses are designed to help relieve pressure from your body by contouring to your back and providing adequate back support and postural alignment. Most people report an improvement in back pain relief once sleeping on their Evergreen mattress within a month.

60. Who will remove my mattress if I am unsatisfied with it?

We take responsibility of each return on an individual basis.

61. Can I get the Evergreen back in the box?

Once you expand your Evergreen mattress, you cannot get it back in the box.

62. How do I unbox Evergreen?

Evergreen mattresses are compressed and packed in multiple layers of protective packaging. It expands quickly when removed from packaging. When you open the box drop the rolled mattress on your bedframe or floor near your bed, use cutting tools to remove the layers of protective packaging. Once the packaging is opened the mattress will start to develop back to its original size.

63. Once I take the mattress out of the box, how long does it take to be used?

Evergreen mattresses are ready for use within 2-3 hours of unpacking.

64. Will my mattress form dents overtime?

The materials we use are developed to survive years of sleeping without distortion. In the extremely unlikely happening that a dent does form, our 15 year total warranty protection covers it.

65. What material is Evergreen made of?

Evergreen mattresses are composed of 5 different layers of foams which include the biofoam support core, lumbar support, firm support natural latex, and 100% organic natural latex. Please look at our design page for more information.

66. What are the dimensions of the Evergreen mattress once it is out of the box?

Single/Twin – 39 inches x 75 inches (99cm x 191cm) Twin XL – 39 inches x 80 inches (99cm x 203cm) Double/Full – 54 inches x 75 inches (137cm x 191cm) Queen – 60 inches x 80 inches (152cm x 203cm) King – 76 inches x 80 inches (193cm x 203cm) Cali King – 72 inches x 84 inches (183cm x 213cm)

67. How big is the box that the mattress comes in?

Deepening on the size you choose the shipping box comes in the following dimensions: Single/Twin – 45 inches x 14.5 inches x 14.5 inches Twin XL – 61 inches x 14.5 inches x 14.5 inches Double/Full – 61 inches x 14.5 inches x 14.5 inches Queen – 65 inches x 14.5 inches x 14.5 inches King – 81 inches x 14.5 inches x 14.5 inches Cali King – 81 inches x 14.5 inches x 14.5 inches

68. Do I need a box spring or platform?

The mattress is suitable to work with any solid box spring foundation, platform bed, or slats. As long as you rest the mattress on a solid flat surface, it will work just fine.

69. How do I clean my mattress?

Some Evergreen mattresses have a soft luxurious and breathable removable cover, which is easy to remove and wash. We recommend cleaning the cover in a way that would not make the fabric shrink (such as dry cleaning) so it is easy to put the cover back on after washing.

70. When do I expect to receive my mattress?

As soon as your mattress ships, you will receive a shipping confirmation email with a tracking number. The Evergreen mattress usually takes 3-10 business days to ship depending on your location. Please permit one additional day for customs if applicable.

71. Do I need to pay for tax?

Unfortunately, we do charge sales tax in Canada (13% HST).

72. Do I pay for shipping?

No, shipping is always free.

73. Does the Evergreen Mattress offer warranty?

Yes! Evergreen mattress offers 15 years of total warranty protection. The Evergreen mattress is designed to last for a very long time and made with the highest quality foams and materials used in the industry. If for whatever reason there is a defect in materials or craftsmanship during the 15 year period from the date of purchase, we will repair or replace the mattress. Please read our full warranty terms for more information.

74. Will the mattress be too warm?

The Evergreen mattress is designed to be breathable and also to whisk heat away from the body. Our natural organic latex foam stays cooler and dissipates heat away from your body while you sleep. The specialty layer of firm support latex is highly breathable and adds to the cooling effects of the mattress. Many people have the impression that foam and latex mattresses are too hot to sleep on, therefor our engineers designed the Evergreen mattress to be as cool and as breathable as possible using the latest technologies and highest quality materials.

75. How does the mattress feel?

Evergreen mattresses have a luxury firm feel designed to support your body while providing comfort at the same time. The mattress is made to put your body in correct postural alignment to give you a superior and more beneficial night’s relaxation. Evergreen mattresses are designed to meet the standard of healthy resting without sleeping issues.

76. Where is the Evergreen mattress made?

Our mattress is proudly made at our manufacturing plant in Toronto, Canada with the highest quality materials sourced from Canadian suppliers.

77. Why choose the Evergreen mattress?

Evergreen mattresses are designed with 5 key important elements that relieve/prevent certain types of back pain, and give you a healthy restful sleep. Our mattresses are invented by chiropractors and mattress experts to not only provide a comfortable and enjoyable night’s rest, but to also support and conform to your body while providing adequate back support and proper postural alignment.

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