WARRANTY

Thank you for choosing Evergreen™. Our company strives to provide the highest product quality and durability, providing you the most comfortable and healthy night’s sleep. This promise is backed by our Evergreen™ 15 Years Warranty Guarantee, one of the most stringent and longest product quality warranties in the industry. You can feel confident that your Evergreen™ sleep set will provide you with the long lasting comfort and support you expect. We strongly believe in the quality, design and craftsmanship of our products. Our mattresses are warranted against manufacturing defects in worksmanship and material (excluding covers and fabrics).

EVERGREEN™ LIMITED 15 YEAR WARRANTY

If you observe a defect, contact us directly through our Evergreen™ website. We can be contacted through email warranty@evergreensleep.com with your warranty issue.

You must, within the duration of the warranty, provide the original law tags (with registration number and regulatory tag information), proof of purchase including date of purchase and be the original purchasing consumer.

If defective in workmanship or material, your Evergreen™ mattress and will be repaired or replaced (at our option) with charges, as shown on the Warranty Schedule and exclusive of transportation and inspection costs.

All other claims including incidental or consequential damages are precluded. If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of comparable quality.

Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty.

This warranty begins on the day you purchase your mattress. Warranty is prorated for the period of 15 years based on purchase price of the mattress. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended.

Some provinces do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply.

WARRANTY COVERAGE DETAIL

The Evergreen™ Limited Warranty covers only the following items during normal wear:

MATTRESS:

Sagging or Body Impressions that measure 1 1/2” or greater, only if the mattress has been continuously supported by foundation and used with an appropriate frame with center support, or a minimum of 12 cross slats with center support that extends to the floor.

The Evergreen™ Limited Warranty does NOT cover items not expressly listed below, such as, but not limited to:

• Transportation and inspection costs
• Bedding used in hotels, motels or institutional facilities
• Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as promotional item
• Bedding height
• Comfort preference
• Bent perimeter border due to moving or bending the sleep set
• Corner Guards
• Replacement of another piece in a sleep set, unless it is also defective
• Body impressions less than 1 1/2”
• Sagging in the mattress that measures less than 1 1/2”
• Damage of the mattress due to misuse or abuse
• Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used
• Mattress fabric
• memory foam Layers: Normal change in softness and recovery time in these materials over time. This does not affect the pressure relieving qualities of these mattresses.
• Fabric Stains, soiling, fluid penetration, tears or burns

IMPORTANT INFORMATION

Evergreen™ reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials.

Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Evergreen™ may refuse to inspect such products to assess whether covered by the warranty, in which case, Evergreen™ reserves the right to deny warranty coverage. The use of cleaning fluids may damage the fabric and materials in your mattress.

Allowing water or other liquids to penetrate your mattress may damage the layers of upholstery, causing materials to compress.

Either of these situations may result in damage that will invalidate your warranty.

Evergreen™ reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of unknown origin or nature and it appears to Evergreen™, in good faith, that the sleep set may be in an unsanitary condition or may have been damaged by liquid penetration or other abuse.

Attached to every Evergreen™ sleep set is a law tag which includes a warranty code number. This number is written under registry information and has to match with our registry records in order to process warranty claims.